Background
A French perfumes & cosmetics brand with an international reach aims to benefit from the forthcoming expiry of its maintenance contract (for the technical and functional support of its two payment software tools) to migrate to a single-tool system. The new solution should be more flexible, scalable and mature, in terms of mobile-phone payments, and has already been tried and tested via a large-scale roll-out.
Challenges
Alongside its client, Wavestone will be involved at three major stages:
- Organizing the call for tender: identify trustworthy software companies (involving an investment of over $10m to finance a payment tool with a 15-year life span); draft speculations covering functional and technical needs, as well as team-specific requirements for the US and EMEA (Europe Middle-East & Africa);
- Assessing software company responses: analyze and score responses, organize short-listing workshops;
- Making the final recommendation: organize events with shortlisted bidders, analyze final bids, lead negotiations and selection.
Responses and Key Success Factors
With nine companies interviewed and three short-listed, Wavestone presented its client its global vision of the world market, and notably the regional specificities of the US and EMEA. To meet its client’s needs, Wavestone proposed an alternative recommendation comprising two solutions – one tailored for the US and the other for EMEA – and which were in line with specific regional requirements.
