Going beyond core IT and business process services to unlock sustainable value
C-level leaders and business stakeholders expect shared services to deliver more than core IT and business process functions—they demand sustainable business value. Meeting this challenge requires reimagining service delivery models and evolving relationships with both internal teams and external providers.
To thrive, you must enhance performance, resilience, and agility to quickly adapt to market changes. At the same time, reducing risks and consistently exceeding business expectations is crucial to staying ahead.
We view global services as more than a cost of doing business – they can drive competitive advantage by: Reducing cost, mitigating risk, improving agility, driving higher quality and building long term shareholder value.
Our Industry Expertise
Our broad cross-industry expertise, combined with deep, specialized knowledge, enables us to deliver innovative solutions tailored to our clients’ unique challenges. By leveraging insights and best practices from across sectors, we help organizations stay ahead of the curve and unlock new opportunities for growth.
- Real Estate & Construction
- Consumer Goods, Retail & Luxury
- Energy & Utilities
- Financial Services & Insurance
- Government & Public Sector
- Healthcare & Life Sciences
- Technology, Media & Telecommunications
- Manufacturing, Industrial & Automotive
- Travel & Transportation
We help you make impactful, critical decisions that are required along your transformation journey
We help you make a range of critical decisions that are required along your transformation journeys:
- Developing the delivery model and sourcing strategy that best enables your business objectives
- Identifying the third-party services providers to best leverage and accomplish the transformation objectives
- Determining the optimal technical and services solution to achieve your targeted outcomes
- Defining contractual arrangements that provide the targeted levels of agility, flexibility, and financial benefit consistent with the competitive marketplace
- Creating an approach to transition, both with providers and your internal organization, to the targeted delivery model that drives value while managing risk
- Establishing effective approaches to govern the relationship, monitor performance and manage spending that support sustained value capture
- Helping you manage change throughout the journey
- Aligning ways of working to ensure your business is delighted
Partnering with us, you are able to make well-informed decisions by accessing our depth of expertise, market insights, and pragmatic approaches across each stage of your journey:
Strategy
We challenge you to think strategically about how you consume and deliver services and refine the delivery model to best achieve your strategic outcomes.
Execution
We support you in the design and implementation of unique, tailored solutions to build an advantaged services model, leveraging our expertise to establish a robust process and mitigate the risks inherent to any implementation.
Optimization
We work with you to continually adapt your service models against evolving market needs and on-going cost, risk and performance pressures to increase agility, flexibility, and capabilities.
- Shared services strategy
- Functional sourcing strategy
- Opportunity valuation
- Risk assessment
- Cloud strategy
- Skill portfolio rationalization
- Workforce optimization assessments
- Portfolio opportunity assessments
- RFP development and advisory support
- Solution development workshop facilitation
- Negotiation planning
- Governance design and implementation
- Transition planning and support
- Incentive structure evaluation and design
- Sole source value assurance
- Retained organization design
- Interim governance and role augmentation
- Services effectiveness assessments
- End of term strategy
- Relationship mediation
- Services transformation
Driving innovation through strategic service delivery
Empowering your business through smart, optimized services models. Whether you’re looking to streamline IT infrastructure, enhance business process efficiency, or build resilient service models, our expertise connects the dots between strategy and execution to deliver real, measurable value.
- Infrastructure Management: Managing IT infrastructure can be complex and resource-intensive. Our expertise ensures your infrastructure—whether on-premises or cloud-based—runs efficiently, scaling to meet your business needs.
- Application Management: Keeping applications optimized is key to success. We facilitate solutions to streamline development, deployment, and maintenance, ensuring your apps deliver maximum value.
- Network Management: Reliable and secure networks are vital. Our advisory services help design solutions to optimize network performance and security, supporting your business’s growth and agility.
- Security Management: Cyber threats are ever-evolving. We ensure solutions embed robust security measures, from threat detection to incident response, safeguarding your IT environment.
- Service Desk & Support: IT support needs to be fast and effective. Our expertise ensures your service desk operates efficiently, enhancing user satisfaction and resolving issues quickly.
- Finance & Accounting (F&A): Financial processes are often bogged down by inefficiency and complexity. We engineer solutions to simplify workflows through automation, standardization and process engineering, reducing errors and improving financial clarity.
- Human Resources (HR) & Talent: The competition for talent is fiercer than ever. We offer expert strategies to achieve targeted outcomes through technologies that streamline recruitment and payroll, helping you secure and retain the best talent while driving organizational efficiency.
- Customer Experience / Customer Service: Delivering consistent, high-quality service can be overwhelming. Refine your service delivery through optimized contact center models and CRM systems, boosting customer satisfaction and operational performance.
- Procurement: Procurement functions often face inefficiencies in supplier management and cost control. Our expertise helps streamline procurement workflows and optimize supplier relationships, ensuring greater value and effectiveness.
- Supply Chain (SC): Supply chains are vulnerable to disruptions. Enhance your supply chain through targeted strategies, improving logistics and inventory management to maintain efficiency and resilience in a changing market.
- Healthcare Revenue Cycle Management (RCM): Streamline claims and payment processes to improve cash flow and reduce administrative costs.
- Insurance Claims Processing and Mortgage Processing: Automate claims and mortgage processing and reduce turnaround times to improve customer satisfaction and operational efficiency.
- Marketing Support Services: Leverage data-driven insights and automation to enhance campaign performance and improve customer engagement.
- Fraud alert and chargeback: Provide client communication, recovery process and regulatory requirements.
- Call Center: Provide a seamless and effective single point of contact for resolving customer contacts unique to industries.
- Other: Wavestone has helped enterprises maximize value from scores of different services that are core to the client’s business.
No matter your services model, we ensure success
With the right sourcing model, your business can unlock new levels of efficiency and innovation. We provide expert guidance to help you select and optimize models like outsourcing, shared services, and global capability centers, ensuring your operations are streamlined and future-ready.
Discover our Clients' Successes
Wavestone supports global Retail conglomerate integrating world-class third-party service provider to transform IT and core retail business services functions.
Key Outcomes:
- $200M savings and 13% cost reduction over five years
- 30% reduction in labor costs by halving the tech workforce
- Year 1 neutral cash flow with accelerated transformation targets
- Introduced Gen AI and automation to elevate service delivery
Wavestone played a crucial role in guiding the client through contract negotiations, service governance, and transitioning infrastructure, applications, and cybersecurity services.
Wavestone supports global FinTech organization integrating world-class third-party service provider to transform back-office Finance and Accounting functions.
Key Outcomes:
- $55M savings and 28% cost reduction over 5.5 years
- 52% headcount reduction through resource rebadging and reshoring
- Introduced 45 digital tools, including GenAI-powered solutions, to streamline F&A processes
- Service provider committed to reducing period close and forecasting cycle times
Wavestone facilitated sourcing preparation, solution design, and contract negotiations, enabling the client to achieve finance transformation with innovative tools and automation.
Wavestone supports global FinTech integrating world-class third-party service providers to capture efficiency and improve service delivery.
Key Outcomes:
- Nearly $200M savings from contact center operations and $85M savings from other back-office processes over five years
- Implemented transformative digital solutions, including chatbots, RPA, gamification, and virtual assistants
- Integrated four industry-leading service providers into contact center and back-office operations
Wavestone led a comprehensive sourcing strategy, facilitated negotiations, and guided the client through a successful transition to outsourced models, achieving accelerated savings in the first years.
Wavestone assists regional Healthcare provider in developing and negotiating Finance and Accounting services managed services solution.
Key Outcomes:
- $55M savings and 28% cost reduction over 5.5 years
- 52% headcount reduction through resource rebadging and reshoring
- Introduced 45 digital tools, including 7 GenAI-powered solutions, to streamline F&A processes
- Service provider committed to reducing period close and forecasting cycle times
Wavestone facilitated sourcing preparation, solution design, and contract negotiations, enabling the client to achieve finance transformation with innovative tools and automation.
Our partnerships
Everest Group
Our exclusive alliance with Everest Group makes industry-leading research available to inform your most critical global services decisions.
Our certifications
Wavestone is included in the 2024 Global Outsourcing 100® list of the world’s best outsourcing service providers and advisors, compiled by the International Association of Outsourcing Professionals® (IAOP®)