Background
France’s retail banking market is saturated, and its products are very heavily regulated: to stand out, banks count on the customer relationship and innovative services (contactless payment, connected objectives, etc.). In these circumstances, they need to be able to develop and try out new services very quickly.
Wavestone supported the “Technologies” entity of a leading retail bank on the French market in reviewing its digital banking architecture to confirm or redirect the strategic and operational options already taken into account and better address the Digital Banking ambition.
Challenges
The bank’s “Technologies” entity wants support from Wavestone to organize and manage the examination of architectural points in a “task force” approach to take on two major challenges:
- Being perceived as a dynamic player in digital able to provide reliable, secure digital services and innovate;
- Improving the service provided to customers, regardless of the channel (branch, Internet, etc.)
Responses and key success factors
- Experimenting with new banking services with a customer panel (smartwatch, chatbot, etc.) made it possible to identify and prioritize various architectural points;
- To better support future developments in Digital Banking and reduce the time-to-market of projects, an API development platform was put in place.
