I am a true advocate for open and honest working relationships, and passionate about keeping positive customer outcomes at the forefront of any innovation or implementation I carry out for clients.
I’m a highly focused and curious individual, known for always finding a way to drive things forward.
I have 5 years’ experience in the Insurance sector, ranging from customer/user experience, digital transformation, UX/UI design, process improvement/automation and agile project delivery. From innovating when shaping offerings, to delivering when reaching client deadlines, I’m confident across the full project lifecycle.
I work best ‘in the trenches’ with the client, learning their business and culture, and working as one successful team.
The 4 key areas organisations need to consider if they are to enhance both customer experience and operations
