Modernizing the reservation system to prepare for growth – SNCF / Ouigo
With a more agile central system, Ouigo can quickly open new destinations and expand its offer
The launch of a new IoT service offering – EDF / Sowee
With this new IoT service offer, EDF intends to attract one million customers within the next ten years
The migration of its central reservations system – Ouibus / SNCF
Ouibus saw the need to set up a new retail system tailored to the needs of the long-distance bus market
The launch of a subscription-based, premium B2C delivery offering – La Poste
Innovative consumer offering which aim to reposition Colissimo at the heart of connected commerce and delivery service
The launch of a 100%-mobile European bank – Orange Bank
Facing the maturity of the industry and the saturation of the market, Orange is betting to launch a 100% mobile bank without branch network.
Customer relationships centers transformation for one of the world’s leading agribusinesses
Our client, a multinational agribusiness, needed a consistent multi-channel contact center infrastructure to efficiently manage all customer interactions and to support quick deployments in new markets around the world.
Definition of a strategic and operational segmentation for an African pay-TV operator
A major operator in the African pay-TV sector needed to develop and implement a segmentation of its subscriber base so that it could acquire a greater understanding of its clients and, as such, fine-tune its marketing approach.
Support for a supplier of unified communication services to implement a global management system
Our client – a world leader in unified communication services – aims at rationalizing its global organization and standardizing management tools to meet the needs of its multinational customers.