Our client, a multinational agribusiness, needed a consistent multi-channel contact center infrastructure to efficiently manage all customer interactions and to support quick deployments in new markets around the world.
A client that is a mutual fund group which is active in asset insurance, banking and savings, health and provident funds asked Wavestone to create a transformation plan and support its implementation.
A major operator in the African pay-TV sector needed to develop and implement a segmentation of its subscriber base so that it could acquire a greater understanding of its clients and, as such, fine-tune its marketing approach.
Our client – a world leader in unified communication services – aims at rationalizing its global organization and standardizing management tools to meet the needs of its multinational customers.
The dematerialization of processes is synonymous with efficiency and better traceability. Gage of coherency for clients and of conformity for regulators…
In a sector where the economic and industrial landscape is undergoing a profound transformation, customer experience is becoming a key performance lever for press groups.