Optimizing the digital customer experience of an online media
In a sector where the economic and industrial landscape is undergoing a profound transformation, customer experience is becoming a key performance lever for press groups.
Transformation of the SNCF’s physical sales network
Competition from Internet and mobile sales channels has meant a drop in sales turnover for the SNCF at stations/shops, together with a rise in the unit cost per transaction.
Design of the “customer experience” team of one of the leading european gambling and entertainment games companies
Our client, one of the leading European gambling and entertainment games companies, accelerated its transformation and identified customer experience as a priority of its strategic plan.
Transforming an African bank into a thoroughly digital and multichannel player
Africa’s banking sector is undergoing a transformation, driven by strong multichannel-sales needs and the digitalization of customer relations