Background
Government Department Office of Rail and Road (ORR) decided to move away from a large scale outsourcing contract to the Cloud to deliver a mobile, modern and secure Information Communications Technology (ICT) service.
Challenges
Wavestone had to provide specialist expertise and support to help review and define a clear plan for the transition programme, allowing ORR to exit their outsourcing contract within restricted timescales and successfully transition to a new Cloud based solution.
Answers and key factors for success
On completion of Wavestone’s role in the project, ORR proceeded with the transition programme. ORR successfully exited their outsourcing contract within the given timeframe, with applications moved out of the outsourcer’s datacentre to the new Cloud environment and the service desk brought in-house. ORR now have the structure in place to support a long-term strategy for flexible, mobile working.
The new Cloud based solution allows for a more flexible way of working, which is a very new style for a Government organisation. This has unlocked opportunities for the organisation and enabled the ICT Strategy to compliment and support the long-term development of the organisation.
Benefits
- Helped shape the overall technical strategy of the organisation to enable ORR to smoothly transition to Cloud
- Provided a more accurate view of the assets within the estate, which helped to clearly and accurately define the process of moving to Cloud
- Developed service management processes to run and maintain the transitioned estate
- Supported ORR in interviews for a new hire for Service Integration. The new hire was critical in implementing the processes for managing multiple vendor
- Provided expert knowledge, support and architectural insight to aid the assessment of suppliers. This helped ORR to select suppliers with best value service to help realise its vision and strategy
“We needed a supplier experienced in technical change, with a track record of successfully delivering cloud platforms. Wavestone met these requirements and was able to provide us with hands-on support, giving us guidance and assurance in key areas where we did not have the internal skills.”
Suzanne Hope, Associate Director, Information, Estates & Service Development, ORR
