Bank of the future: some key trends in the industry

Designing the bank of the future through some key trends

The financial landscape is continually evolving with an ever-greater focus on customers and the experience offered to them. Wavestone observes continuously the trends of the industry to build the bank of the future. Artifical intelligence, new payment means, end-to-end customer support, opportunities on professional market or savings are all topics explored here.

You can also find more details about mobile banking in our previous insights:

• Mobile banking study Part I: acquisition and customer experience
• Mobile banking study Part II: organisation and processes
• Mobile banking study Part III: security and regulatory issues