Unified communications (UC) continues to receive a lot of attention and press coverage; however the ‘hype’ around the underlying technology components tends to obscure the argument that its full potential is yet to be properly understood and fulfilled. There is much talk by equipment and software suppliers of the benefits of UC, but all too often this is technology rather than business focused.
The insight discusses three themes that the organisations should consider when evaluating UC.
Wavestone
David Marsh
Maxime Coeffard