Mobile, through its implied simplicity, transparency, autonomy, immediacy and personalization, is one of the main transformation driver which will disrupt the retail banking industry.
In collaboration with EFMA, Wavestone outlines the future of mobile banking by looking at the pillars that address the bank’s key areas of operation:
- Part I: Customer targets, acquisition strategy and customer experience
- Part II: Organisation and processes
- Part III: Security and regulatory issues.
Following the 3 reports, one for each part, this is the final point of the study, summarizing our key thoughts.
Our research is based on our online banking services benchmark, our digital banks and Fintech observatory, our benchmark of process performance within the retail banking industry, banking case studies and a selection of interviews. These resources are shared throughout the reports, alongside analysis of more than 30 digital banks, including new challenger banks, digital banks, traditional banks, and approximately 180 Fintechs.
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