Never has the industry undergone such profound changes. Today’s uncertain economy, crucial regulatory and funding challenges, and the volatile nature of innovations and customer behavior mean that financial services have hit a critical point. Banking and insurance transformation has been further accelerated by new competitors and technology-led disruption of financial services. And tomorrow? The main question will be how fast and how far the industry will evolve. After all, this is not the first time change has been heralded in the financial services sector, with little impact on customer and service provider behavior.
Discover the key ideas and stakes driving our engagements in financial services:
- C&IB: tomorrow’s operating models
- Account manager 3.0 in retail banking
- 100% digital banking: innovation, lab & experimentation
- Digital insurance
- IFRS 9, BCBS 239…: implementing new financial norms & standards
- Compliance: MiFID & other regulations
Upcoming events
Insights
Challenges in AI Adoption
This insight paper outlines the typical obstacles organisations encounter in their AI journey.
Richard Hairsine
Austen Hancock
Sophie Storey
2023 Overview of preventives measures on climate risks
Environmental and societal developments, characterized by the increase of climate-related claims coupled with stronger customer demand towards their insurers in terms of quality of service highlight the need for insurers to put prevention at the heart of their value proposition.
Yaba Nogbou
Victoire Wasielewski
DORA : How the financial sector strengthens its capabilities in the face of crises?
The European regulation DORA (Digital Operational Resilience Act), published in January 2023, comes into effect on January 17, 2025. Its aim is to enhance the digital operational resilience of actors in the financial sector.
Etienne Bouet
How to deliver effective change
This insight paper explores the common challenges experienced across a range of roles, outlines strategies for solving and overcoming them, and provides real-life examples of how Wavestone has helped our clients deliver Change
Ben Dineen