Customer Expectations are Higher than Ever
Customer expectations are higher than ever on experience or offers, and so is the volume of data sourced from digital channels. The opportunities open to companies are also greater than ever: to transform marketing, sales and customer relationship roles. To pioneer a unique multichannel customer experience. To create high-performance, personalized digital channels. To streamline channel management with a view to improving efficiency. Tomorrow’s leaders will capitalize on the need for change today.
Combining Expertise to Address your Digital Transformation
We advise you on how to design and develop your new offers (new products, new services) and provide whole new customer experiences in a digital world;
- Define and launch new business models by levering digital innovation
- Rethink customer relationship to your brand while reinventing its experience
- Support industrialization of digital products; mobilize all stakeholders from various business units and lead them in large transformation programs
- Set up basis of a new agile organization from new value propositions to latest delivery models (e.g., secondhand luxury market, C2C, AR/VR…)
- Keep Accessibility and eco-design at the heart of every step of the customer journey
A Customer-Centric and End-to-End Approach to Redesign your Offers
Combination of sectorial and digital expertise is our key differentiator to transform the end-to-end value chain, processes (sales to invoice, etc.), data and technologies stacks.
Our Areas of Expertise
Key figures
+380
Consultants
+15
Expertise Domains
Some examples of customer assignments
Auditing IS and sharpening business orientation for one of our client’s new retail strategy implementation and growth plan in the US.
Merge applications for companies and for schools into a single application while launching new services and digital journey (click and collect, delivery, etc.) to improve our client’s brand image and maintain revenues.
Global clienteling solution implementation for our client’s retail and luxury needs, to boost customer intimacy & sales thanks to data. Boosting luxury company mobile app through a new product strategy: new features, better integration with the customer knowledge bricks and in-store tools.
Use NFC technology on our client’s mobility app so that customers can validate their travel tickets with their mobile.
Our Third Party and Technological Partnerships
Insights
Transforming Your Contact Centre Strategy: Six Key Areas of Focus
The 4 key areas organisations need to consider if they are to enhance both customer experience and operations
Asha Sanderson-Frimpong
Empathy: The Secret Weapon for Product Owners to Craft Exceptional Solutions
There are many quantifiable skills a Product Owner would need but arguably, the most important skill, empathy, is also the hardest to acquire if you don’t already have it.
Wavestone
The Empathy Paradox: Can AI Truly Connect with Customers in a Contact Centre?
As businesses seek more efficient ways to handle customer interactions, AI-powered contact centres have emerged as a promising solution. Will AI replace contact centres employees and truly connect with customers?
Neil Sharp
Modernizing Data Architecture for Evolving Digital Business Environments
Digital business environments demand streamlined data management that can keep up with the pace of business change. Learn how data architectures and data management practices are modernizing to match.