Wavestone has partnered up with EFMA and has administered a global questionnaire (Europe, USA, Hong Kong) on bank clients’ vision of “The Bank of the Future”.
With more than 3,000 responses, we were able to address the fundamental questions that banks must address in order to meet the needs of their customers in the short, medium and long term.
Even without revealing the results, we can say that they are encouraging for banks but address new challenges to be met in the coming years to not give ground to new players.
We were able to obtain valuable information on the position of banks in society and the role that they could play in a more or less close future, which you can discover below.
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