Organisations today are more reliant than ever on their information and communications technology (ICT) services for their business activities. As such, it is imperative they can control and manage these services effectively.
Multi-national organisations contemplating their cloud strategies and investments have held fire on their plans until issues like cloud contracting process maturity, privacy and security concerns have been fully addressed.
Many key industry analysts, including Gartner and Forrester, have identified consumerisation of IT as potentially the decade’s most disruptive IT trend.
Reversibility clauses have entered the mindsets of IT departments, which make systematic provisions for them in contracts that they enter into with outsourcers, third-party maintenance, and other service centers.