Featured Microsoft Copilot for M365: Assessment of the First Pilots and Roll-outs More information Filter by Capabilities All Consumer Goods, Retail Creadesk Customer Experience & Service Design Cybersecurity & Operational Resilience Data, Analytics & AI Energy & Utilities Finance, Performance & Procurement Financial Services Government & International Institutions Industry 4.0 & IoT Innovation management & funding IT Strategy & CTO Advisory Life Sciences Luxe Luxury Manufacturing Operating model design & Agility People & change Real estate Research & knowledge center Shake'up Sourcing and Services Optimization Strategy Supply chain Sustainability Time To Act Transport & Services Countries All Asia Belgium France Global Luxembourg Morocco Paris Switzerland United Kingdom United States Physical sales networks in the digital eraDespite a decline in bricks-and-mortar retail over the last 10 years, the commitment to physical sales networks remains intact… Three ways to make a phone call: how do you make the right choice ?During the past decade, the voice communication world has changed significantly. Organisations need to develop a robust voice communication strategy that considers desk phone, mobile and soft phone requirements. Nick Conway Wavestone & Uptilab “Customer Digital Experience Barometer” for luxury brandsWavestone and Uptilab have scrutinized over 40 luxury brand websites for the February edition of the Digital Customer Experience Barometer. Reinventing the customer journey in a digital worldTo digitalize the customer experience, banks must review their business processes, something heavily impacted by this transformation…