Voice recording technology and the challenges facing the financial services market

Since the financial crisis of 2007-2012, the Voice Recording technology/ market has undergone significant development across the Financial Services market. This insight aims to provide an overview of the external and internal factors that influence the design of a modern Voice Recording solution and to summarise our key recommendations for any Financial Services organisation planning to design, refresh and/or implement a new Voice Recording solution. Two key external factors discussed in further detail in the insight are regulation and technology.