Insights

Voice of Customer is undergoing its digital transformation. Customers no longer wait for surveys to express themselves.

In this paper we discuss the different drivers for IT process and network automation, its benefits and the usage examples of various tools. We also review the automation market and the business case for IT process and network automation.

Management practices and working environment: companies must now reinvent themselves. After Corporate Hacking, this is a second part inspired from our study New Ways of Working.

As a thought experiment to see whether blockchains are a fully developed technology, we can compare it with a new drug and question its utility.

Prompted by the large e-commerce sites and driven by IT consumerization tools, as well as the advent of the Y and Z generations, the Enterprise Store is beginning to occupy a major place in the corporate world.

There are some substantial benefits of blockchain’s decentralised model with its potential to rationalise central government processes, invoke more efficient data sharing and improve the transaction process.

Corporate Hacking, a deliberately provocative term, underscores the radical nature of this innovation approach based on the refusal to accept that heavy corporate processes considered to be pointless cannot be changed.

Companies can build their new operating models by activating a variety of drivers, such as management practices and the physical workplace, in a coherent manner.