For almost 20 years, new technologies and digital innovation have impacted every business activity, including the financial sector. Although retail banking has not fundamentally changed until now, the way of doing business in this field is facing major changes.
Wavestone has partnered up with EFMA and has administered a global questionnaire (Europe, USA, Hong Kong) on bank clients’ vision of “The Bank of the Future”.
Hong Kong has signalled a green light for virtual banking as they are looking to transform their incumbent banking landscape to one that provides user-friendly and customer-centric banking services.