New Ways of Working: Let’s reinvent the company
Companies can build their new operating models by activating a variety of drivers, such as management practices and the physical workplace, in a coherent manner.
Florence Noizet
Yannick Taupiac
What Makes A Quality Plan for Big Change?
Five vital considerations you must consider during the planning stages of a Big Change programme.
Stuart Riley
Connected Stores: how can points of sale respond successfully to the growing push of technology?
Retail stores are equipping themselves with the latest technologies to address the rise of omnichannel approaches and develop a synergy between physical stores and e-commerce.
How to Stay Smart
The goal for all organisations embarking on big change initiatives should be a phased approach, and especially for those eager to continue learning by retaining their present and past staff’s experience and knowledge.
Sam Lewis
ABC / ABM, a performance lever for CIOs
The ABC / ABM model, used by numerous information system divisions to calculate the cost price of services rendered, needs to be refocused on its primary function: performance management.
Caroline De Bardy
The new methods in the fight against online bank fraud
The digital age goes hand-in-hand with an increasing number of crimes and attacks against banks and companies handling banking data. Discover the three main threads in the fight against fraud.
Martin Descazeaux
Customer experience: the keys to successful transformation
Companies must align their internal modes of operation putting customers at the center of the business in order to sustainably improve customer experience, and optimize all customer « touchpoints » coherently across the entire customer journey.
Cybersecurity and the NIS directive: the European Union faces a challenge of consistency
EU member states must grapple with a new duty of consistency and cooperation. How can Europe best strengthen its cybersecurity?
Gerome Billois